HairMax cares about your concerns. Below you will find information that many of our customer want to know more about.
How can I confirm my order was processed?
When an order is placed, an email confirmation along with the order # is sent to the customer. Once the package ships from our warehouse, a tracking # is sent to the customer in a separate email.
What does the purchase price of a HairMax laser device include?
When purchased directly through UITC, all HairMax laser devices come with a 2-year factory warranty.
If I do not have a credit card, what payment options are available to me?
HealthScoop, our partner site, uses Paypal as our payment gateway, and they have an option of linking a bank account to the Paypal account, thereby allowing you to make payments even without a credit card. For further assistance, please drop us an email at email@example.com
I recently placed a HairMax order and have not received an email confirmation.
Once the order is successfully processed, the confirmation details are automatically emailed to the customer. Please check your spam folder if you did not receive an email from myhealthscoop.com.sg in your inbox. For further assistance, please drop us an email at firstname.lastname@example.org
Do we accept COD orders?
We do not accept COD orders. All orders are to be fulfilled online via our partner site, HealthScoop. For further assistance, please drop us an email at email@example.com
How long will it take to receive my HairMax laser device order?
3 to 5 working days upon payment confirmation. Do note that Saturdays, Sundays & Singapore Public Holidays are non-working days. International shipment can take up to 7-10 business days to arrive.
How much does delivery cost?
Delivery fees is chargeable according to the delivery address.
What countries do you ship to?
We ship to mainland Singapore and Malaysia.
I placed an order several days ago and have not received it yet?
We are sorry for the inconvenience. Please email us at firstname.lastname@example.org, along with your order number and a HairMax customer service specialist can assist you in tracking your order. Alternatively, you can call us at +65 6284 8889, Monday through Friday, between the hours of 9 am and 5 pm,. During periods of extreme order volume, order shipments may be delayed.
What are the differences in the various models of the HairMax laser devices?
All HairMax laser devices deliver the same energy which has been proven to effectively treat hair loss and thinning hair, and stimulate hair The only difference is in the treatment times, i.e. the more lasers, the shorter the treatment time. All devices require treatment only 3 times a week for the following length of time.
- LaserBand 82 – This enhanced hands-free device requires as little as 90 seconds treatment just 3 times a week (and is a rechargeable).
- Lux 9 – This device is rechargeable and requires treatment time of 12 minutes.
- Advanced 7 – This device operates with 4 AA batteries and requires 15 minutes of treatment.
Is the LaserBand designed to be ‘one size fits all’ and how do I know it will fit my head?
The LaserBand is designed to fit the average head size of most individuals, so fitting is usually not a problem.
What is the difference in using the 4 second or the 30 second treatments for the LaserBand?
Each method delivers a similar laser energy dose, so it is up to the user as to which method to use as described in the device’s User Manual.
Do the HairMax laser devices have to be cleaned?
The HairMax laser devices may need to be cleaned from time to time to ensure maximum benefit. To clean the device, unplug it, then gently remove the teeth by pulling them straight out. Clean the window with a soft damp cloth and then replace the teeth. The device is now ready to be used.
Do the HairMax laser devices contain LED or infra-red light like some of the other ones on the market?
No, the lasers contained in all HairMax laser devices are actual lasers to allow for maximal delivery of the laser energy to the follicles.
How long have the HairMax laser devices been on the market?
The HairMax laser devices were the pioneers in the home treatment of pattern hair loss with the introduction of the HairMax LaserComb in 2000. Since that time, over a million people have purchased the devices, and there has never been any reports of harmful side effects occurring.
How do the HairMax laser devices work to regrow hair?
The HairMax laser devices utilize laser energy to stimulate the follicle to grow healthy new hair when you have androgenetic alopecia, also known as pattern baldness or thinning hair. The HairMax laser devices work directly on the hair follicle, to provide the energy needed to support healthy hair growth, by helping to increase blood circulation to the follicle, to increase circulation and remove waste products.
What are the differences between lasers that remove hair vs. lasers that grow hair?
Lasers used in hair removal devices have a higher wavelength than the lasers contained in the HairMax laser devices. The lasers utilized in hair removal devices destroy hair follicles, whereas the lasers contained in the HairMax laser devices stimulate the follicles to regrow hair. Therefore, there is no similarity.
What is the difference between minoxidil and laser therapy with the HairMax laser devices?
Minoxidil is a drug that blocks certain pathways that contribute to hair loss. Laser therapy on the other hand, works directly on the hair follicle to stimulate it to regrow hair. Minoxidil is also a drug that can cause rare, but harmful side effects, whereas no harmful side effects have ever occurred from treatment with the HairMax laser devices.
Do the HairMax laser devices work on the entire head or only on the top?
The HairMax laser devices treat hair loss and thinning hair over the entire head, back, front, top and sides, unlike drugs that work best only on the top.
How long does it take to see results for treatment with the HairMax laser devices?
Results from treatment with the HairMax laser devices takes time as hair grows ½ inch a month, so do not expect to see results ‘overnight’. Users typically begin to see results within 12 to 16 weeks, so it is important to take the ‘long view’ and give the devices time to work. While results vary with each individual, in the clinical studies, over 90% of users experience hair growth. Some of our researchers also feel that further positive results can occur beyond the 26-week period of time of the studies, for up to a year or more of continued use.
What benefits will I see from using the HairMax laser devices?
Any of the following indicates response to treatment with the HairMax laser
- New hair growth
- Hair growing stronger
- Hair will appear fuller, stronger and more vibrant looking
- Less shedding will occur over time
Will the HairMax laser devices work for me?
While results vary from individual to individual, over 90% of participants in the clinical trials regrew hair.
Are there any side effects from using the HairMax laser devices and are they safe?
There have never been any reports of harmful side effects occurring from using the HairMax laser devices, in the past 15 years that the devices have been on the market, nor from the clinical trials.
Do the more expensive HairMax laser devices have higher power, and give better results?
No, all devices emit the same energy level and will give the same results, with the only difference between models being the treatment time, i.e. the more lasers, the shorter the treatment time.
How long do I have to use the HairMax laser devices and do I have to use them forever?
Unfortunately, there is no cure for hair loss. To maintain results, you have to continue using the HairMax laser devices indefinitely on a consistent basis to continue to see positive benefits. Once you are satisfied with the results, you may try to cut back on treatments to twice a week for maintenance. However, if shedding occurs, you will have to return to treatment 3 times a week.
Were there any clinical trials carried out for the LaserBand?
The laser energy emitted by the LaserBand with 82 lasers for broader coverage, when used for as little as 90 seconds, delivers the same total energy as the LaserComb models with treatment times of 8 – 15 minutes (depending on model). In 7 clinical trials with 460 subjects, the LaserComb was proven to be consistently and predictably effective, so there was no need to carry out clinical trials on the LaserBand with the same energy level delivery.
I have been using the HairMax laser device for many weeks, but I am not seeing results so where do I go from here?
We recommend that you take the ‘long view’ to judge results. The HairMax laser devices work in 2 ways – to help regrow hair and/or to help you keep what you have. Therefore, we recommend that you use the device for at least 20 weeks, to judge results.
Why does the LaserBand require 90 seconds of treatment time when competitive devices require 20 – 30 minutes of treatment time?
The LaserBand with 82 lasers for broader coverage, delivers the same total energy in 90 seconds as the LaserComb does in 8 – 15 minutes (depending on model) which has been proven to work in 7 clinical studies with 460 subjects. We do not know where the other ‘top of hair devices,’ such as helmets and caps, got their treatment time from, as no clinical studies have been published to provide justification of their time of use recommendations.
What is the difference between the LaserBand and the other devices of its kind?
The LaserBand emits the same total energy of the LaserCombs, which have been proven to work in 7 clinical studies with 460 subjects at major teaching institutions of dermatology. The other ‘top of hair’ devices have no clinical studies of this kind published proving their efficacy. Further, the LaserBand utilizes a patented hair parting teeth mechanism, that automatically parts the hair during use, for optimal delivery of laser energy to the follicles. (The 90 seconds total treatment time provides 246 lasers to cover your entire scalp.)
Will the HairMax laser devices cause shedding or damage my hair?
The HairMax laser devices in no way will damage hair. Shedding is a natural phase of healthy hair growth. Treatment with the devices can cause some users to experience shedding during the first few weeks of use, as the laser energy causes the hair follicle to shed damaged hairs and regrow healthy ones. Shedding is actually a positive sign that the HairMax laser device is beginning to work to regrow new, healthy hair. If you were to stop using the device, your hair would return to where it was before you began treatment.
Can the HairMax laser devices burn my scalp?
No, the HairMax laser devices utilize lasers that do not give off heat, so they cannot burn your scalp.
Can the HairMax laser devices be overused?
The healthy laser light provided by the devices are safe and gentle. Using the HairMax laser devices more often does not improve results or make them appear faster. The device should be used every other day to receive optimal benefit. Using the devices more often can over-stimulate the hair follicles which may diminish the results seen.
Why am experiencing so much shedding after using the HairMax laser device?
When the follicles in androgenetic alopecia (hereditary/pattern hair loss) become miniaturized they produce fine, wispy hairs. The laser energy stimulates the follicles to shed these diseased hairs to make way for new healthy hair. The amount of shedding is variable between individuals, and some people have little to no shedding depending on the severity of the condition. It is important to know that the HairMax laser devices DO NOT IN ANY WAY damage hair and if you were to stop treatment your hair would return to the state it was before you used the device.
When I first started using a HairMax laser device I had some tingling and itching. Will this go away?
When you start treatment with a HairMax laser device, the follicle began receiving an increased blood flow, so you may experience some tingling or itching, which should disappear within 1 to 2 weeks of continued use.
Can I get skin cancer from using the HairMax laser device?
No, the light energy that can cause cancer is UVA as emitted by sun light. The lasers in the HairMax laser devices have a completely different wave length than UVA, so there is no relationship. However, if you are under treatment for skin cancer of the scalp, it is always best to speak with your doctor about applying any light treatment to that area.
What will happen if I stare at the lasers in the HairMax laser devices?
You should not stare at the laser light of the devices or look at them in a mirror. However, if you exposed your eyes too much, you would experience eye irritation.
Can I use the HairMax laser device if I am pregnant or nursing?
As with all drugs and medical devices, we recommend that you ask your healthcare provider as to whether to begin treatment with a HairMax laser device if you are pregnant, nursing, or planning to become pregnant.
What is the best way to use the LaserComb and the LaserBand?
For the HairMax LaserComb: The device is used 3 times a week, and should be moved very slowly over your head, and not used like a brush. The device will emit an audible beep and/or vibration every 4 seconds to alert you to move the device ½ inch to the next site. You should continue to use the device this way until you cover either the area you wish to treat, or your entire head with multiple passes as described in the User Manual, until the treatment time is completed.
For the HairMax LaserBand: Simply place the device on the front of your head and gently move it to the top of your head, then the back, using either the 4 second or 30 second method described in the User Manual. Either method requires as little as 90 seconds treatment time, 3 times a week.
How do I use the various HairMax laser devices to treat my hair loss?
The HairMax laser devices have been designed with both comfort and convenience in mind. They are light weight and at different prices to fit any ‘pocket-book’. Each device is used only 3 times a week (such as Monday, Wednesday, and Friday) to achieve All devices emit the same laser energy, and the only difference is that treatment times vary depending on the model. The more lasers, the faster the treatment time.
- The LaserBand only requires treatment for 90 seconds, which is the fastest treatment time of any home use laser device on the market.
- The Lux 9 takes only 12 minutes.
- The Advanced 7 takes only 15 minutes.
How often do I have to use the HairMax laser devices?
HairMax laser device treatments only have to be used 3 times a week, such as every other day (for example, Monday, Wednesday, Friday) for optimal results.
Do I have to wash my hair every time before I use the HairMax laser devices?
No, but the HairMax laser devices should be used on a clean scalp so that the optimal laser energy reaches the scalp for delivery to the follicles for best results.
If I style my hair will the teeth of the HairMax laser devices ruin my hairdo?
No, the HairMax laser devices are not meant to be used like a typical comb or brush. The devices are simply moved in a gentle manner so that it will not affect a hairdo.
What is the treatment time for the LaserBand?
The LaserBand has 82 lasers for broader coverage and will deliver the same energy proven to treat hair loss and thinning hair and regrow hair, in as little as 90 seconds, 3 times a week.
Do the HairMax laser devices have to be used indefinitely?
HairMax laser device treatments have to be used on an indefinite basis to continue to see positive benefits. However, once you are satisfied with the results, you can try cutting back on treatments to twice a week, but if you experience any shedding, you will have to return to using the device 3 times a week. We do not recommend that you stop using the device altogether, because if you stop, your hair will return to the state it was in before you started treatment.
Can the HairMax laser devices be used every day instead of every other day?
Daily use is not recommended, as the hair follicles need to ‘rest’ between treatments. Using the device more frequently than 3 times a week will not produce better results.
Do I need to use minoxidil and/or other hair care products for the HairMax laser devices to work?
No, the HairMax laser devices have been proven to work alone.
Are the HairMax laser devices safe to use with other hair growth products?
The HairMax laser devices are safe and gentle, and can be used with other hair growth products.
Can I use the HairMax laser devices to treat my hair loss while I am using the HairMax Hair Fibers concealers?
Yes, you can use the HairMax Hair Fibers to conceal hair loss while waiting for the benefits of the HairMax laser devices to occur. However, be sure to wash out the Hair Fibers before each laser treatment because they can block the optimal laser energy from reaching the scalp.
Should I towel dry my hair after washing it, before using a HairMax laser device?
Yes, it is a good idea to use the HairMax laser device on damp hair, and not soaking wet hair.
Which shampoos are best to use with the HairMax laser devices?
It is recommended that you use a sulfate free shampoo, as shampoos that contain sulfate could negatively affect your hair loss condition.
Can I use minoxidil and the HairMax laser devices together to treat my hair loss?
Yes, many doctors use them together because they believe that synergistic results will occur. If you choose to use them together in a combination regimen, minoxidil should be used as directed 2 times a day, and the HairMax laser device 3 times a week as directed. On those days when you use this combination regimen, we suggest that you use the HairMax laser device first, followed by application of minoxidil.
If I have color treated hair, will the HairMax laser devices still work?
Yes, the HairMax laser devices can be used on all hair colors. We do, however, recommend that you wait for 2 – 3 days after any hair coloring process prior to using the device.
Are the HairMax laser devices effective treatment for all ethnicities, and skin tones?
All the HairMax laser devices are cleared by the FDA for treating hereditary hair loss in males and females with light to medium/dark skin tones. The clinical studies were not based on ethnicity, but was limited to those with these skin tones in order to make counting hair easier, as it is difficult to count them against darker backgrounds. Many individuals with darker skin tones have chosen to use the HairMax laser devices, and report that they are pleased with the results.
Who is a good candidate for treatment with a HairMax laser device?
The ideal candidate is one that has mild to moderate hair loss or thinning, and wants to regrow lost hair, and help prevent further progression. It is best to start treatment at the first sign of hair loss, because the earlier you start, the better your results will be.
I am just starting to notice that my hair is beginning to thin. Should I start treatment with a HairMax laser device now?
You should start to treat thinning hair when you begin to notice thinning, because the earlier you start, the better your results will be. The HairMax laser devices are easy and convenient to use, just three times a week for 90 seconds to 15 minutes depending on the model.
Can people of all ages with hair loss benefit from treatments with the HairMax laser devices?
Our clinical studies have shown that the HairMax laser devices are effective in both men and women 18 years or older, and that age is not a factor as to how they work. The devices are most effective for mild to moderate hair loss. It is not intended for people who have severe hair loss. While the HairMax laser devices can ‘awaken’ dormant hair follicles, once the hair follicle is no longer functioning, it cannot be revitalized. We recommend that if you want to use the device on an individual below the age of 18, that you consult a physician or pediatrician first.
Will the HairMax laser devices regrow hair in both men and women?
The HairMax laser devices have been clinically proven to effectively and safely treat pattern hair loss and promote hair growth in both men and women. The best time to use the devices is when you first notice hair loss or thinning hair. There have also never been any reports of serious side effects occurring. Users experience an average hair growth of 149 new hairs per square inch with results seen in 12 to 16 weeks. The HairMax laser devices can also be used with any other treatments. Finally, the devices must be used indefinitely to maintain results.
How do I know if my hair follicles are dormant or no longer functioning?
It is not possible to know the difference unless you begin treatment with a HairMax laser device to see if they will ‘wake’ up and begin to produce hair. If no hair regrows, your hair follicles are no longer functioning.
Can I use the HairMax laser devices for hair loss outside of the shaded areas in the Norwood Hamilton or Ludwig Savin Classification?
For best results, the HairMax laser devices should only be used for the areas depicted. However, many men and women have used the devices for hair loss outside of the shaded areas and have reported good results. For women, overall thinning of hair after menopause can be successfully treated with the devices.
I have Fitzpatrick Skin Type in the 5/6 range – will the HairMax laser devices work for me?
The HairMax laser device studies were only studied in the skin types shown as it was easier to visualize and analyze the hair against a light background. Many women with darker skin tones have used the HairMax laser devices successfully, and many physicians recommend the devices for darker skin tones, as well.
Are the HairMax laser devices effective for all ethnicities including African Americans?
The subjects selected for the clinical studies conducted for the HairMax laser devices were not based on ethnicity; rather they were selected on skin tone to make analysis of results easier. Our clinical study results demonstrated that over 90% of all subjects in the studies regrew hair, and many individuals with darker skin tones have also used the devices successfully. Finally, traction alopecia caused by tight hair styles or braiding can result in hair loss. The HairMax laser devices can help restore healthy hair after the condition has been loosened, but only if the follicles are not permanently damaged.
Is it recommended to use the HairMax laser devices after hair transplant surgery?
Many hair transplant surgeons use the HairMax laser devices in conjunction with transplant surgery as they feel that they speed healing time, increase patency of the grafts and improve overall results. We recommend that if you wish to use the devices after your surgery that you consult with your surgeons about whether and how to use them after the transplant procedure.
If I have a thyroid condition, will the HairMax laser devices help me treat my hair loss?
If your thyroid is being successfully controlled with medication and your thyroid values are normalized, the HairMax laser devices can help to restore your hair condition.
What forms of alopecia can be effectively treated with the HairMax laser devices?
The HairMax laser devices are indicated to treat the most common form of hair loss, androgenetic alopecia which is also called hereditary hair loss, or pattern hair loss.
Will the HairMax laser devices be effective if I have psoriasis?
No, the HairMax laser device will not be effective in treating psoriasis.
Are the HairMax laser devices effective for treating alopecia areata?
We do not believe that the HairMax laser devices will be effective for treating alopecia areata or any of its variants.
Are the HairMax laser devices effective in treating chemotherapy induced hair loss?
The HairMax laser devices will not prevent hair loss during chemotherapy. However, while there have been no clinical studies carried out on helping to return hair after chemotherapy, some individuals have on their own used the devices in this regard and have reported some benefit.
Are the HairMax laser devices effective if I have hair extensions?
You can use the HairMax laser devices if you have hair extensions. To treat your hair loss when you have them, you must remove the teeth mechanism on the device if you are treating your condition when the extensions are in place. This will prevent any of your hair extensions from becoming caught on the teeth and being pulled off. After removing the teeth, the device should be held on top of your hair.
What are the voltage requirements on the HairMax laser devices for international usage?
The HairMax laser devices are shipped with a universal power cord that work with voltages from 100-240 around the world.
What is the laser strength and life expectancy of the laser light in a HairMax laser device?
The HairMax laser device is an FDA Cleared home use laser device clinically proven safe and effective for men and women. All HairMax models are designed to last up to 10-15 years. The laser strength is approximately 655 nm, and 3.7 mw per beam. Lexington International uses the highest quality components to manufacture HairMax laser devices. Our lasers are precise components that are designed to last 15,000 hours. The lasers have internal circuitry to ensure they are providing the optimum level of laser output. If the laser starts to fail, the power level will not diminish, they will completely shut off.
How do I recharge the battery in my HairMax laser device?
To recharge the HairMax Lux 9, simply plug the power cord directly into the HairMax handle or place the device in the charging cradle. To recharge the HairMax LaserBand 82, simply plug the power cord directly into the HairMax device. The HairMax Advanced 7 runs on 4 AA alkaline batteries (when the battery power diminishes, simply replace the 4 batteries).
How often do I have to recharge the battery in my HairMax laser device?
Except for our Advanced 7 model, all HairMax laser devices are equipped with a built-in rechargeable battery and, once charged, can be used for approximately 24 hours of continuous use. When the battery requires charging, the HairMax device will turn off and the red indicator light will start to blink. It is recommended that you always return the HairMax to the charging cradle after each use to keep it fully charged. Please see your HairMax device User Manual for charging details.
How long does it take for the HairMax LaserComb to fully charge?
It takes approximately 2-3 hours for the HairMax to fully charge. Please see your HairMax device User Manual for charging details.
Is the laser power of the HairMax LaserComb diminished if the battery is not fully charged?
If the laser power diminishes because of low battery, the device will automatically power off. If this should happen while in use, simply plug in the power supply and continue your treatment. It is recommended that you carry the power cord with you if you are away from the charging cradle location for an extended period of time.
What do I do if my HairMax laser device has stopped functioning properly?
UITC offers a full 2-year warranty on all our HairMax laser devices purchased from our website. The warranty protects against factory defects and workmanship errors. If your unit has stopped functioning within this time period, feel free to contact our office so that we can personally assist you with your warranty questions or concerns. Kindly contact a support specialist at +65 6284 8889 during the hours of 9 am and 5 pm, Monday through Friday, and please have your device, power cord and cradle available for troubleshooting. You can also email us at email@example.com.
What if my HairMax laser device has stopped working and I am outside of the specified warranty period?
In the rare event that your unit stops working after your 2-year warranty period has expired, contact customer service with the device, power cord and cradle available for troubleshooting.
Is visual safety a concern when using the HairMax laser device?
HairMax laser devices have been specially designed using low power requirements for maximum attention to visual safety. Avoid direct contact with eyes.
What does Minoxidil do?
Minoxidil is a topical drug that helps to open the blood vessels in your scalp, allowing for more oxygen, blood, and nutrients to reach the hair follicles. This causes the fine, wispy hairs to be shed and replaced by new thicker, healthier hairs.
Do I use Minoxidil Solution alone for treatment?
Minoxidil works well as a stand-alone treatment but studies have shown that it does have a synergistic or enhanced effect when combined with the HairMax laser devices.
When I use Minoxidil with the HairMax laser devices, which do I use first?
On the days that you use a HairMax laser device it is best to first use the HairMax laser device and then apply the Minoxidil.
Is Minoxidil proven to work better with the HairMax laser devices?
There have been no formal studies conducted on these 2 products but many dermatologists believe there is a synergistic effect between the 2 products and so they often recommend using them both together.
Does Minoxidil work on other areas of the scalp other than the vertex (top of the head)?
In clinical studies, minoxidil was found to work the best on the top of the scalp.
Will Minoxidil work on Alopecia Areata?
Minoxidil will not be effective in treating this condition.
If I am on Propecia, can I still use Minoxidil while taking this drug?
There have been no clinical studies on the use of the 2 together; however, there is no prohibition in using them both together if you want to.
Are there any side effects from using the Minoxidil Solutions?
Minoxidil has been known to occasionally cause facial growth if the solution comes in contact with the face.
Do I have to continue the use of Minoxidil once I am satisfied with results?
Yes, it’s important to continue using Minoxidil once results are achieved. If the treatments are discontinued, you will start to notice the results will regress back to the original state over time.
How do I register for my warranty?
All HairMax devices purchased through United Italian Trading Corporation include an automatic 2-year factory warranty. This warranty is based off the serial # found on the device. Please register your warranty on www.hairmax.com.sg
Do you provide a warranty on the HairMax laser devices?
The devices come with a two-year factory warranty. If your HairMax device is not functioning properly, you may need to send it back to be repaired or replaced by our warranty department. If the HairMax device is still within the 2-year warranty time period, the device will be repaired or replaced free of charge. If the device is outside the warranty period, please drop us an email at firstname.lastname@example.org.
For complete warranty terms, please refer to the ‘User Manual’ included in the box with your device.
Prior to sending your HairMax back for repair, please contact us with the device, power cord and cradle available for troubleshooting.